Accessibility tools

XPS Syntax

Complex member communications can be a barrier to members joining and valuing their schemes.

With so many communications in this industry full of jargon and complex terms, members can find it difficult to understand their pension scheme. Those with disabilities and those who aren’t confident in their digital skills may have difficulty accessing the content or formatting it in a way that makes it readable. Others may feel excluded by non-inclusive language and complicated information and need further assistance understanding these terms.

We’re tackling these issues head on with our XPS Syntax technology, driving the industry to simplify member communications and improve engagement. This specialised tool has been developed by our software engineers and specialist communication experts, enabling you to test how well your communications are performing in terms of readability and accessibility. The tool empowers users to make more informed decisions about the way communications are delivered, removing the roadblocks that have plagued the industry for too long.

Access XPS Syntax Here 

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XPS Syntax is fantastic. It's an innovative and powerful tool that uses data analytics to digest any pensions communications and create an independent view of its quality - great to see this kind of innovation and I hope to see it benefit members by raising the standard of pensions communications across the industry

Oliver Payne, International Pensions and Data Analytics Manager, Ford Motor Company Ltd

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Clear, simple language is critical in helping everyday people to make the right choices on their retirement savings. Jargon gets in the way but so do unnecessarily long-winded communications. XPS Syntax helps schemes to have a better understanding of how simple their communications are – and help them make a positive difference for their members.

Ruston Smith
Independent Review

Upload your document here

Using our XPS Syntax tool is straightforward. Simply fill in your details using the form below and upload your member communications document, and you’ll receive your tailored report within five working days. 

Please don't submit any documents containing personal information (such as member names or addresses). Alternatively, if you’d like more information or a structured approach to improving overall member communications, you can contact us at [email protected] to discuss how we can help.

By submitting your document, you agree for the document contents to be securely retained by XPS and used for generation of anonymised summary statistics. The contents of the document will not be disclosed to any third party and will not be retained for any other purposes. Should you request it, your document and associated data will be removed from the system.

We'll never share your data outside of XPS Pensions Group plc. If you'd like to know more about how we use your data for marketing communications, please see our Marketing Communications Privacy Policy. Although we hope you find our communications informative, you can always decide to stop them by clicking on the link which will be provided at the bottom of all our future communications. By submitting this form, you are confirming that you have read our Marketing Communications Privacy Policy and our Terms & Conditions.

Our member communications approach

Clear communication is key to pension scheme members, and it is also a key principle of ours when working with clients. We work alongside clients to create a bespoke and effective communications solution. Optimising your member engagement through communications can benefit schemes of all sizes, helping members to understand their rights, benefits, and pension details. If you’re interested in learning more about our pension communication services, contact us today to see how we can help.

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