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Administration

Our award-winning pensions administration service puts scheme members at the heart of everything we do. Our services include scheme administration, first-time outsourcing, member communications and scam protection.

Award winning

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Members are at the heart of everything we do

Pension scheme administration has become more and more complex and is increasingly driven by legislation and regulation which can create significant challenges for those managing the schemes. We understand also that all schemes are different and that every member is different. 

Whether it is ensuring that the right member receives the right benefit at the right time, or helping protect members and their pension benefits from scams, our highly trained specialist teams are able and equipped to deal with the wide range of queries a member may have.

Our award-winning pensions administration service puts scheme members at the heart of everything we do. Our services include:

  • scheme administration;
  • first-time outsourcing and member communication;
  • scam identification and protection;
  • payroll services;
  • pension scheme accounting;
  • de-risking projects;
  • technical consultancy;
  • GMP equalisation;
  • data audits and cleansing;
  • trustee secretarial services; and
  • pension management services.

Our proactive approach

Our member-centric approach also stands out as we assign a dedicated team to each scheme. So, rather than having to deal with different people who deal with different areas, clients and members have direct access to the same team whenever they have a query which is skilled in dealing with every aspect of pension administration.

Not only does this make life easier for the members, it also enables our people to develop a range of skillsets, expertise and experience. As they do, we’ll support and invest in their development every step of the way – we’ll pay for exams, provide study time and arrange mentoring.

If there is anything we don’t do, we’ll look for a solution, provide a roadmap outlining when we expect to deliver and then get to work. For example, this is exactly how we developed our pension scam initiative in 2015, as we saw concerning growth in scam activity. 

With one in eight transfers resulting in a pension scam, and before it became a regulatory requirement, we set up a dedicated team to look for the tell-tale signs of scams when members are transferring out of schemes and, if necessary, alert the trustees. To date, our team has helped over 300 schemes and over 6,800 cases.

We specialise in both public and private pension administration, and we’re happy to look after schemes of all sizes, from those that have 50 members to those with over 100,000 members.

New business enquiries

Darryl James
Head of Business Development

Get in touch

Member enquiries

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Recognised results

Our focus on members and quality of service have regularly been recognised at the Professional Pensions UK Pensions Awards. But more importantly, our offering is being noticed by the schemes themselves. Over the past three years we’ve onboarded 45 new clients, including many outsourcing for the first time. We have also worked with many schemes to help with one-off projects.

968,000

pension scheme members

600+

pension scheme clients

700+

pensions administration specialists

99%

of clients agree we are collaborative in our approach and enjoy working with us

Testimonials

Strong team with in-depth knowledge of our scheme, ability to see bigger picture and join the dots, therefore able to contribute effectively to key projects as well as BAU activity. Strong client relationship management and management of team resources.

Client Insight Survey 2022

We benefit from the knowledge held by key team members. Team members are responsive, and we receive a lot of positive feedback from members on the friendliness and helpfulness of the team. 

Client Insight Survey 2022

Much better service from you compared to other pension people I’m dealing with. Thank you.

Pension scheme member

Thank you for providing such a good service during very difficult times.

Pension scheme member

Your service has been excellent every time I have contacted you over the 23 years. Thank you.

Pension scheme member

XPS provide consistently high-quality services across the board. I can categorically confirm this as I have different teams from XPS advising in respect of four unconnected appointments where I act as professional trustee.

Client Insight Survey 2022