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With members at the heart of all that we do, our pensions administration services seek to provide the best possible experience for your scheme.

Now more than ever, expectations of saving for retirement are regarded with the utmost importance. Pension scheme members are also looking for an easy-access, digital platform utilising the latest technology from which to manage their pension. 

There are increasing regulations and legal requirements impacting pension schemes from GMP equalisation to the introduction of dashboards. The landscape of managing pension schemes is a complicated one, for trustees, corporate sponsors and members alike, but one we can help you navigate through.

Award winning

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Our approach

We understand that all schemes are different and that every member is different, and we work to balance the needs of both with our tailored approach. 

Whether it is ensuring that the right member receives the right benefit at the right time or helping protect members and their pension benefits from scams, our highly trained specialist teams are able and equipped to deal with the wide range of queries.

Our member-centric approach stands out as we assign a dedicated team to each scheme. Rather than having to deal with different people from different areas, clients and members have direct access to the same team whenever they have a query.

Not only does this make life easier for the members, it also enables our people to develop a range of skill sets, expertise and experience. As they do, we support and invest in their development every step of the way – we pay for exams, provide study time and arrange mentoring.

If there is anything we don’t do, we’ll look for a solution, provide a roadmap outlining when we expect to deliver and then get to work. This is exactly how we developed our pension scam initiative in 2015, as we saw concerning growth in scam activity. 

We specialise in both public and private sector pension administration, and we’re happy to look after schemes of all sizes, from small schemes to those with over 100,000 members.

Our Pensions Administration services

Our award-winning pensions administration service puts scheme members at the heart of everything we do. Below, we’ve outlined some of the services that our expert team of pensions administrators offer.

  • Pension scheme administration; an integral part of managing a pension scheme, ensuring the right processes are in place and that members’ benefits are administered appropriately, accurately and on-time, our scheme administrators execute this to the highest possible standard.
  • First-time pensions outsourcing; we recognise the sensitivity of outsourcing your pension scheme for the first time. Our team of experts will guide you through this process ensuring that your members and staff are well looked after.
  • Pensioner payroll; when it comes to paying pensioners, our team of experts ensure payments are made efficiently, on-time and accurately.
  • Pension scheme accounting; with increased and changing regulations, it’s important to stay on top of financial reporting for schemes. We stay ahead of these changes and apply our in-depth knowledge of pensions accounting to ease this burden for you.
  • Member communications; the Client Communications team creates bespoke member communications, combining clear language with branded designs and visual aids. They help pension schemes achieve greater member engagement, empowering members to make informed decisions with their benefits and stay in regular contact with their pension scheme.
  • Pensions scam identification and protection; pension scams are on the rise. In response, the government introduced new legislation giving trustees the power to restrict statutory transfer rights which is intended to combat pension scams. The XPS Scam Protection Service can be used to support your administration team to help meet the requirements set out by the transfer regulations.
  • De-risking projects; we carry out comprehensive pensions de-risking projects to limit pension funds falling prey to risk, whether reputational or financial, and ensure that members' funds are secured and able to be paid out according to the agreed schedule and amounts.
  • GMP equalisation; the High Court ruled that pension schemes must equalise the Guaranteed Minimum Pension (GMP) for men and women. Our dedicated team can work with you to rectify any outstanding issues and implement the changes needed.
  • Data audits and cleansing; when it comes to record keeping, the waters can become easily muddied when working with high volumes. We work to assess and audit your pensions data to identify any inaccuracies or inefficiencies, and then cleanse it to ensure it is as useful and accurate as possible.
  • Trustee secretarial services; with a flexible approach to our secretarial services, we can work with trustees consistently or on an ad hoc basis to provide support with communications, meeting actions, risk management, record keeping, reviewing and monitoring, and more.


Public Sector specialists

Public sector pension schemes face a complex set of challenges, which we can help clients with. As specialists in police, fire and local authority pension schemes we can help employers and members navigate through the range of issues they face. Our comprehensive administration support is tailored for each scheme.

To request a copy of XPS Administration's Assurance Report on Internal controls (AAF) click here.

New business enquiries

Darryl James
Head of Business Development

Get in touch

Member enquiries


Recognised results

Our focus on members and quality of service have regularly been recognised at the Professional Pensions UK Pensions Awards. But more importantly, our offering is being noticed by the schemes themselves. Over the past three years we’ve onboarded 49 new clients, including many outsourcing for the first time. We have also worked with many schemes to help with one-off projects.

One million+

pension scheme members

Over 600

pension scheme clients


pensions administration specialists


of clients agree we are collaborative in our approach and enjoy working with us

FAQs about Pensions Administration

Pensions administration involves a wide range of duties, from the investment and management of pension fund assets, to the payment of retirement benefits, financial reporting and accounting, membership communications and more. Essentially, pensions administration is the general day-to-day management of a pension scheme and covers many areas of running this successfully. 

The role of a pensions administrator is to handle a wide range of responsibilities in relation to a pension scheme, or schemes. The Finance Act of 2004 requires every pension scheme to have a scheme administrator and they must be appointed under the scheme rules. They help with the ongoing running of pension schemes, from compliance and calculations to communications. 

Why choose XPS Administration? 

Our focus on members and quality of service have regularly been recognised at the Professional Pensions UK Pensions Awards. But more importantly, our offering is being noticed by the schemes themselves. With a UK-based approach and a heavy focus on staff development, our proposition for scheme administration is one that you can trust, and we have onboarded many new clients over the years, including those that have outsourced for the first time.

Interested to learn more about our pensions administration services? Get in touch with us today to see how we can help you


Strong team with in-depth knowledge of our scheme, ability to see bigger picture and join the dots, therefore able to contribute effectively to key projects as well as BAU activity. Strong client relationship management and management of team resources.

Client Insight Survey 2022

We benefit from the knowledge held by key team members. Team members are responsive, and we receive a lot of positive feedback from members on the friendliness and helpfulness of the team. 

Client Insight Survey 2022

Much better service from you compared to other pension people I’m dealing with. Thank you.

Pension scheme member

Thank you for providing such a good service during very difficult times.

Pension scheme member

Your service has been excellent every time I have contacted you over the 23 years. Thank you.

Pension scheme member

XPS provide consistently high-quality services across the board. I can categorically confirm this as I have different teams from XPS advising in respect of four unconnected appointments where I act as professional trustee.

Client Insight Survey 2022