Pension transfers: Taking the time to protect members
Pension transfers: Taking the time to protect members
14 Nov 2023
Actioning a member’s request to transfer their benefits is a lengthy process and one that can receive a lot of negative attention, but it is essential that trustees, via their administration provider, carry out the necessary steps to reduce the risk of pensions scams.
In this briefing, XPS Administration looks at the transfer process, what checks need to be carried out and how trustees can help their administration teams to manage expectations to ensure a better member experience.